What if I have issues scanning my ticket on the mobile app?

If you cannot scan your ticket, ensure you have the latest app version and phone software. Visit the Apple App Store and Google Play Store to update to the latest version.

Ensure that you are scanning the correct codes.

For Scratch-offs, the code is on the FRONT of the ticket under the scratch material that says, “Scratch to Cash” 

If the issues persist, contact Customer Service at info@hoosierlottery.com or 1-800-955-6886. Have the following ready:

• Device model (iPhone 16 Pro Max, etc.)
• Operating system (iOS, etc.)
• Mobile carrier (AT&T, Verizon, etc.)
• Using WiFi or cellular service
• Any error messages (with pictures, if possible)
• Details of the ticket being scanned
• Date and time of the issue  

What does it mean if I receive a message saying to “Contact Hoosier Lottery Prize Payment”?

Any winning amount over $599 will receive a message telling the player to “Contact Hoosier Lottery Prize Payment Centers" Contact Customer Service at info@hoosierlottery.com or 1-800-955-6886.