Where the Money Goes
In FY 2018, the Hoosier Lottery achieved more than $1.27 billion in total sales and more than $306 million was returned to the State of Indiana to fund good causes in each
Indiana county.
The State Legislature established an annual disbursement of $30 million to local police and firefighters' pensions, $30 million to the Indiana Teachers' Retirement Fund, and the balance of surplus revenues to the Build Indiana Fund.
The Hoosier Lottery produces an
annual report on its financial performance. This report highlights our ability to simultaneously maximize sales and control operational costs, which is critical to funding good causes.
Dedicated Employees
Hoosier Lottery employees are responsible for ensuring that we fulfill our mission to return maximum net income to the state in a socially responsible manner. This group of talented individuals represents diverse backgrounds and bring a wealth of experience and expertise to Hoosier Lottery operations. The Hoosier Lottery offers competitive wages, full benefits, paid time off, and development opportunities.
Employee Awards
The Hoosier Lottery recognizes employees who make valuable contributions to our business and community. We also recognize service and dedication by individual employees who have used their talents to support our mission.
At monthly and annual all-employee meetings, employees are recognized for their outstanding contributions to business operations. These contributions include providing years of dedicated service, achieving regional sales goals, driving innovation, and meeting other special achievements.
Both the Commission and IGT Indiana have employee recognition programs. The Commission increased the number of Employee Spot Bonus awards given to employees by 16% over the prior year.
Procurement
When possible, the Hoosier Lottery chooses vendors that meet the State of Indiana's Buy Indiana criteria. During this report period, $16 million was spent utilizing Indiana vendors. This is an increase from the prior year which reflects a change in calculation that includes new vendors qualifying for Buy Indiana criteria and the exclusion of sole-source contracts. Processes are in place through contracts, in addition to federal law, to ensure suppliers are not participating in inhumane or discriminatory activity.
Consumer Complaints
As part of our commitment to corporate social responsibility best practices, we have adopted a policy which guides how we monitor and respond to player issues as they arise. We receive feedback from the general public through a designated email address and hotline number.
We post the Customer Service & Player Support Hotline (1-800-955-6886) at all retail locations, on all tickets, and on the Hoosier Lottery website. We take complaints and concerns seriously and our senior staff review monthly reports on complaints to ensure that we consistently meet our customers' needs.
